Refund policy
Last updated: October 6, 2026
Genuine surplus is final sale. New merchandise can be returned.
Genuine surplus, Vault, and collectible items: final sale
Items marked "Genuine surplus" or "Final sale" on the product page, including everything in The Vault and our collectibles, are genuine military surplus, vintage, or one-of-a-kind pieces. These are final sale. We do not accept returns or exchanges on them and do not offer refunds for change of mind, fit, or size.
Please read each item's condition notes and look closely at the photos before you buy. Surplus and new-old-stock items may show storage marks, a "surplus" smell, or protective powder; we describe these on the listing. If you have any question about size, condition, or what's included, call us at (610) 323-8000 or email PottstownArmyNavy@gmail.com before you order. We're happy to measure the item or send extra photos.
New merchandise and reproductions: returnable
New, non-surplus items (for example, backpacks, thermals, and camping gear) and any item or option labeled "Repro" can be returned within 15 days of delivery if unused, with tags attached, and in original packaging.
- To start a return, call (610) 323-8000 or email PottstownArmyNavy@gmail.com with your order number, or bring the item to our store at 229 E High St with your receipt.
- Return shipping is paid by the customer. Original shipping and handling charges are not refundable.
- Refunds go back to your original payment method within 5–10 business days after we receive and inspect the return.
- Items returned used, damaged, or without tags or original packaging may be refused or returned to you.
Our promise on every order: it arrives as described
If any item, surplus or new, arrives damaged, or you received the wrong item, the wrong size, or an item in noticeably worse condition than we described, contact us within 3 days of delivery with your order number and photos. We will make it right with a replacement, store credit, or refund, and we'll cover return shipping in those cases.
Lost or stolen packages
If tracking shows no movement for 7 business days, contact us and we'll open a claim with the carrier.
Cancellations
Need to cancel? Call us before your order ships and we'll cancel it in full. Once an order has shipped, the terms above apply.
In-store pickup orders
Feel free to inspect any item at the counter before you take it home. Surplus items are final sale once collected; new merchandise follows the return terms above.
Questions
Call (610) 323-8000 or email PottstownArmyNavy@gmail.com. This policy is part of our Terms of Service.